Frequently Asked Questions

  • If I put an order in today, can I pick it up today? No. We are not able to process same-day orders. All baked goods are made to order, from scratch on a 1st come, 1st serve, 1st pay basis, by appointment only. For last minute orders, we ask for at least a 3 day notice for layer cake orders and a 5 day notice for custom orders. As a courtesy, we try to accommodate last minute requests (orders less than 48-hours).

  • Where are you located? Our design & tasting room is located at 4331 Gallatin Street, Suite 204B, Hyattsville, MD 20781. Right off Baltimore Avenue, across from Pyramid Art Center, near Franklin’s Brewery.

  • What are your prices for a 3-tiered cake? Our cakes are priced according to our cake flavors. The number of tiers is not a factor in pricing. Once you select your cake flavor, we will be able to provide you an accurate quote for your guest count.

  • Do you charge for your tastings? Yes. Our tastings are $40 per couple. For complete tasting information, visit CAKE TASTINGS.

  • How many people can I bring to my tasting? Tastings are reserved for couples (bridal couples or coordinator/guest-of-honor). However, you may bring up to 2 additional guests for an additional fee.

  • I need to place a corporate order. What are the procedures? We will send you a Corporate Account form to fill to create your file. Once we receive your completed form and your information is successfully in our database, you may begin ordering.

  • Do you ship? Yes. We ship our petits fours/cookies/brownies 1-2-Next Day Air exclusively through are Etsy store.

  • Do you offer gluten-free or kosher baked goods? Not at this time.

  • Do you make all of your baked goods from scratch? Yes, we make our desserts, cakes, buttercream, fillings, preserves, white chocolate fondant, ganache and edible decorations all from scratch within 24-hours of your delivery or pick up.

  • How soon do you bake my order before I receive it? We bake to order within 24-hours of delivery or pick up.

  • How do I place an order? You may email your order to Cotton@TieredandPetite.com. Once we receive your order request, you will receive a time sensitive invoice. Once the invoice is satisfied, your order will be confirmed and processed and delivered/picked-up on your specified date.

  • Can I text you my order? No. We accept orders via email and telephone as this is a more efficient and professional process and way of communication. Our office cellular device is used to communicate to our vendor/associates for order deliveries or after-hours order emergencies. Orders received after business hours will be processed the next business day. (Tues.-Fri.: 10am-6pm; Sat.: 10am-2pm; Closed: Sun./Mon.)

  • How may I cancel my order? Orders may be cancelled within 48-hours of order placement unless your order has already been processed. Send order cancellations to cotton@tieredandpetite.com. Due to the nature of our product, all sales are final. No refunds or exchanges on our baked goods.

  • How should I store my baked goods? Our baked goods are all-natural with no preservatives. We highly recommend consuming them immediately. However, you may keep them in an airtight container for up to 3 days in the refrigerator; 30 days if kept frozen. To defrost, please do so in the refrigerator overnight prior to consumption.

  • Can I walk in to purchase cupcakes or baked goods? No. We accept orders by phone or appointment. You may email your order to Cotton@TieredandPetite.com or call us at 240.467.3977. Delivery is available within the DC Metropolitan area for an additional fee.

  • What is your most popular flavor? Our signature flavor is our Sweet Potato Poundcake. Everyone seems to really enjoy it. However, our most popular flavor depends. A lot of our clients are from Africa, Latin America and the South so we find certain folks like certain things. Since we offer a plethora of flavors, we strongly encourage you to concentrate on what you like. We excel in satisfying your palate no matter what flavor you choose. Have fun. It’s cake!